If we had the keys to open it this would have been less of an issue but none of us can find them. The Bank of Mauston - Cindy & Barb who are in charge have made it very clear that without keys they will not allow us access. We have been told if they have to drill it - we will pay. They will only work with us if we have 3 things.
I've always thought the staff at the Bank of Mauston were helpful, efficient, competent and friendly.
We've used the Bank of Mauston to finance homes, park savings and make investments. I think we are fortunate to have this bank system in our communities.
3. Lawyer
This option was underscored several years ago when I took over my mother's finances and had to deal with multiple banks in Chicago. Transactions in Chicago banks took a minimum of 45 minutes to 4 hours (no exaggeration) after we sat down with a personal banker. Efficiency and competence were scarce. As I was able I moved Mom's accounts to the Bank of Mauston.
The lack of empathy from these people makes me hope I never have to deal with them again.
It's been 10 days since my parents past away and we still can't get the will. Today we obtained lawyer who is going to start dealing with bank when they have time this week. This hassle has been awful. We buried them without knowing their wishes for burial
Than they will decide when it's convenient for them to have one of us come.
Barb has told me she has never experienced something like this before, I'm not sure if she should be in charge based on my experience.
2. Keys that go to security deposit box
1. Death certificates - which we do not because we can't get them till autopsy is done.
We've seen the bank statement. My parents have paid almost $40 month for something that at some point her children would need. They wanted to make sure their wishes were protected and would be available at the time it meant the most, which this bank has failed at miserably. All we wanted was to know their burial wishes. That is all. This bank is hoping for another month's payment which is truly sad on their part.
Bank Of Mauston is a US Bank based in Mauston, Wisconsin. Bank Of Mauston is located at 503 Gateway Ave, Mauston, WI 53948, USA.
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